#Edison mail support code

a token or other device with the Duo Mobile app configured. Alternatively, use another authentication device, e.g. When it asks you to choose an authentication method, select the call option to receive a phone call to your registered phone number, accept the call, and press any key on your phone's keypad to authenticate. Log in to the Duo device page on a web browser. I am not getting app prompts on my device's app.

#Edison mail support code

If you have alternate devices, use those to authenticate instead and re-configure your device(s) by logging in to the Duo Device Page on a web browser and following the instructions in the Duo Multi-Factor Authentication Configuration Guide. Please contact the IT Service Desk if you do not have any alternate devices capable of receiving a push or generating a code registered to your account, or if this issue persists. I am not getting phone call prompts on my device. That security architecture, called Conditional Access, provides other benefits - in addition to support for Duo - and is a necessary protection for our accounts and the data our community has entrusted to us. This is a limitation of those email programs, and not a limitation of Duo or IC. Some other email programs do not support various features and add-ons used by the College, including security architecture that Duo relies on for integration with Office 365. They are available for all common platforms. Outlook and Outlook on the Web are the supported email clients at Ithaca College. Why can’t I use my preferred email program anymore? Steps to remove and re-add on Microsoft Outlook mobile app Will my application work with Duo?īelow is a compatibility chart that lists some of the more common applications that are used with office 365, if your application is not listed you can check to see if it supports Microsoft's 'Modern Authentication' or contact the Service Desk for more information. Steps to remove and re-add on iOS default mail app. I am getting the message 'Your account access has been blocked'. What is the difference between Duo MFA and Microsoft MFA? Should I always approve/accept/allow the login prompt?ĭo departmental or student organizational email accounts require MFA? Why do I get so many prompts to approve my login to Office 365 applications? I set Duo up with an Apple Watch, and I am getting 'session time out' errors when I try to log in to apps on my phone. How do I get back into my account and change my settings? I got a new phone (same phone number) how do I get Duo working on the new phone? I am not getting phone call prompts on my device.

Why can’t I use my preferred email program anymore? Need assistance with DUO? If so, please click the link to submit a ticket: